Reviews for The Lodge at Stone Oak Ranch

Posted On: 9/2/2016

New Tenant

Being a new tenant - believe my opinion is very unbiased and true - the office staff has been nothing short of attentive. We had a few issues upon move in that were unexpected. I was able to bring up my concerns/ wants to the front staff/manager, who then assured me these issues (minor) would be addressed. I have two children and the community is great, very pleased with the apartment as a whole. My only issue would be parking - which covered and garages are available but where my building is the garage is pretty far considering i have two small children.
By: Khrysten Hollis     Verified Resident
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Posted On: 9/23/2015

overall

best , quick and humbled.
By: rajesh kokkiri     Verified Resident
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Posted On: 8/5/2015

Review of the Lodge at Stone Oak Ranch apartments 8/5/15

I have been a resident of the Lodge at Stone Oak Ranch since January 2008. I have known Mr. Sam Schaefer, the current apartment manager, for most of that time. Previous managers have rendered decent service but since Mr. Schaefer assumed the position of manager, service has gone from decent to stellar. I’d like to mention a few examples that I feel are noteworthy. First, better than 90% of the times that I call the office an agent answers the phone. In the past, I’d say that an agent answered about 10% of the times that I’d call. As you can imagine, the new procedure has relieved a lot of stress! Second, in the past, submitting service requests was for me a pain. Mr. Schaefer has modified the process so that the agents can fill in the service requests over the phone. This change has produced a very tenant friendly process. Third, my air conditioning unit went out a few weeks ago. It was replaced with a new unit on the same day that I called in the service request! I have experienced similar excellent service when I requested to have my ducts vacuumed, carpet cleaned, blinds replaced and a new temperature control system installed. Kudos to Mr. Schaefer and his team for making my life at these apartments a pleasure!
By: Richard Dominguez     Verified Resident
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Posted On: 7/11/2015

Just GREAT.

Best apartment complex that has been on top of their game. When there are little issues involving my apartment, within the same day they resolve the issue. I plan on renewing my lease when it's up.
By: Anonymous     Verified Resident
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Posted On: 5/20/2015

Great Community

I been to the property several times and I've seen new people recently and when I walked in I felt very welcomed not like other times it was a vibe great place to live recently moved in and I love it great appliances and maintenance is very friendly and helpful when ive needed them.
By: Anonymous     Verified Resident
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Posted On: 4/9/2015

Great Place to Live

I lived here for 2 years, it was a great experience. Lot of trees, not drama or noise, friendly staff, great location, super pet friendly.
By: KLN     Verified Resident
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Posted On: 7/16/2014

quiet & safe

I've lived here for several years and seen a couple of changes in the management. The maintenance crew is always prompt and friendly, and the complex is quiet and drama-free. Newer office management is friendlier and I never feel like a burden when I stop by. Lots of trees and they keep the pool clean and the landscaping maintained. Only opportunity would be with making sure the pool is more managed - like making sure it's only residents or their guests, nobody's kids running around with the safety equipment, etc. But if that's the only thing, this is a great place to be!
     Verified Resident
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Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
3.5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
5 out of 5 stars

Testimonials